Privacy Policy

Meli Car Rentals Ltd and Meli Group of companies are committed to protecting and respecting your privacy.


This privacy policy (“Privacy Policy”) together with our cookie Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following to understand our views and practices regarding your personal data and how we will treat it. By visiting“Site”), you are subject to the practices described in this Privacy Policy.


We process data on behalf of our customers and others. Data will always be processed according to a data processing agreement between the client or business entity and us. The data processing agreement governs which data we can process, how we can do it and with whom the data can be shared. We will never process your data in any other way or for any other purpose than what is agreed.


For the purpose of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (‘GDPR’) or any subsequent amendment or replacement or supplementary legislation (together “Data Protection Law”), the data processor is Meli Car Rentals Limited.


Information we may collect from you

We may collect and process the following data about you:

Information you provide to us – You may give us information about you by using our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you use our Site, send inquiries and if you report a problem with our Site. The information we receive may include your name, address, national ID, e-mail address, phone number, date of birth/age, holiday address, driving license, payment instrument details, and photograph.


Information we collect about you – With regard to each of your visits to our Site, we may automatically collect the following information:

Information we receive from other sources

We receive information about you directly from an entity who requests our service on behalf of its users and when an entity prompts you to use our Site. The information entities provide on your behalf may be given manually or automatic by way of the entity’s  own or controlled data sources integrated with our Site, i.e. authentication federation services, user record systems or similar. The information we receive may include your name, address, national ID, e-mail address, phone number, date of birth/age, holiday address, driving license, payment instrument details, and photograph.

In this case, the client entity acting on your behalf is obligated to inform you when they collect and transfer that data. The data may be shared internally and combined with data collected elsewhere on the Site.


We use cookies on our Site to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.


Uses made of the information

We use information held about you in the following ways.

Information you give to us

We will use this information:

Information we collect about you

We will use this information:


Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).Information includes feeds from government entities and other bodies that control and maintain road safety such as traffic fines, parking charges and other information related to the use of our services such as payment agency data that process payments related to the acquisition of the service that you purchase from us.


Disclosure of your information

Information we share with third parties

We may share your information with selected third parties including:


Information we disclose to third parties

We may disclose your personal data to third parties:

Where we store your personal data

The personal data that we collect from you or your client institution will not be transferred to, processed in and stored at, a destination outside the European Economic Area (“EEA”). It may only be processed by staff operating outside the EEA who work for us or for one of our suppliers or partners in the provision of support services initiated by us and sanctioned by your entrusted business entity or agent acting on your behalf.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, this means that your personal data will only be transferred to a country that provides an adequate level of protection (for example, where the European Commission has determined that a country provides an adequate level of protection) or where the recipient is bound by standard contractual clause according to conditions provided by the European Commission (“EU Model Clauses”).


Our Site is accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site from outside the EEA. This means that data you post on our Site can be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred.  Such data may be comments / feedback you post on our site

Protection of information

All information you and your client institution provide to us is stored on our secure servers and processed securely using encryption. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.


Links to other websites

Our Site may contain links to and from the websites of your agent/s  networks, affiliates, resources or other sites deemed necessary by them. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You have the right under the Act, free of charge, to request:


You can make a request in relation to any of the above rights by contacting the agent which you engaged whom we are providing you the service on your behalf. You may also write to us at the contact address given at the end of this Privacy Policy. We will respond to and forward such queries to you or the appropriate agent, in order for them to handle and respond directly to you within 30 days and deal with the requests we receive from you, in accordance with the provisions of the Act.

Data retention

We retain personal data for as long as necessary for the relevant activity for which it was provided or collected and in accordance with our data retention policy as amended from time to time.


If you have any complaints about our use of your personal data, please contact the agent you are enrolled in or write us as set out at the end of this Privacy Policy. We will respond and/or forward your agent promptly as applicable.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page, and where appropriate, you will be notified by email. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 29.08.2018 and replaces any other Privacy Policy previously applicable from this date.

Cookie Policy

Meli Car Rentals Ltd  use cookies on http(the “Site”). By using the Site, you consent to the use of cookies.

Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Site, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.

Cookies can be “persistent” or “session” cookies. We use persistent cookies and session cookies on our Site.

A persistent cookie is stored on a user’s device in between browser sessions, which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering preferences and choices when using the Site.


A session cookie allows the Site to link your actions during a browser session. Session cookies are used for a variety of purposes such as remembering what you have ordered or requested as you browse the Site. We use session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you leave and log out of the Site and then close your browser.

Which cookies we use and why

The list below explains who the providers of the cookies we use are, and why we use each of the cookies

Google Analytics


Anonymous Analytics

Site Performance


Session Cookie


Your choices regarding cookies


You can set up your browser options to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, if you do not accept cookies, you may not be able to use the whole of the Site or all functionality of the services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites visit


Changes to our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page, and where appropriate, you will be notified by email. Please check back frequently to see any updates or changes to our Cookie Policy.